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Duty Manager
2 weeks ago
Job Responsibilities:
- Oversee daily operations to ensure quality, customer satisfaction, and effective resolution of complaints or disputes.
- Supervise staffing and align department operations with service, operational, and financial goals to achieve or exceed targets.
- Lead by example, using strong communication and interpersonal skills to inspire teamwork, trust, and professionalism among employees.
- Provide exceptional customer service, addressing guest needs, handling complaints, and offering coaching and guidance to staff.
- Gather and respond to guest and staff feedback to drive continuous improvement, focusing on guest satisfaction in all meetings.
- Serve as Manager on Duty, handling guest issues and performing other tasks as assigned by the superior.
Job Requirements:
- Minimum Certificate, Diploma or Degree in Hotel Management, Business Studies, Administration or equivalent.
- Minimum one (1) year experience in front office in hospitality and/or hotel industry.
- Good communication skills in Mandarin, Bahasa Malaysia and English.
- Excellent leadership skills and exceptional communication skills.
- A passion for delivering exceptional levels of guest service.
