Transporter Coordinator cum Customer Service Executive

4 days ago

Shah Alam, Selangor, Malaysia Tranz Alliance (M) Sdn Bhd Full time 28,000 - 42,000 per year

We are looking for a friendly, motivated, and reliable Transporter Coordinator cum Customer Service to join our team. In this role, you will serve as the primary liaison between our valued customer, internal operations, transport, freight forwarders and warehouse functions. Your primary goal is to manage all transport planning, customer-facing operations by delivering timely support and resolving queries in a professional and efficient manner.

Key Activities/Accountabilities:

  1. Transport Coordination

  2. Coordinate daily transport arrangements with internal teams and appointed transporters.

  3. Plan vehicle arrival for collection based on delivery schedules, load volume, and customer priority.
  4. Ensure drivers receive complete and accurate delivery documents (DO, invoice, manifest, etc.).
  5. Monitor truck arrival, loading, departure, and delivery status.
  6. Follow up on any delays, failed deliveries, or transport issues, and take corrective actions.

2. Customer Service & Communications

  • Act as the first point of contact for customers regarding delivery status, queries, or complaints.
  • Update customers on ETA, delivery progress, and any changes in schedule.
  • Manage customer inquiries via email, phone, or messaging platforms.
  • Ensure customer requirements (delivery windows, special instructions, pallet conditions, etc.) are clearly communicated to the operations and transport teams.

3. Documentation & Reporting

  • Prepare daily, weekly, and monthly transport reports if required.
  • Maintain accurate records of shipments, PODs, returns, and discrepancies.

4. Issue Escalation & Problem Solving

  • Investigate delivery issues such as short delivery, damage, returns, or miscommunication.
  • Coordinate with warehouse and transporter to resolve issues promptly.
  • Escalate critical issues to the supervisor/manager with clear findings and proposed solutions.

Preferred Qualifications, Experience and Skills:

-Diploma or Bachelor's degree or equivalent experience in logistics

-Preferably 1-3 year(s) experience in related field

-Required skill(s): Microsoft Word, Excel & Power Point.

-Good communication and interpersonal skills.

-Ability to multitask, responsive and manage time effectively.

-Fluent in English & Bahasa Malaysia (verbal & written)

Location:

Level 3A, Block 5 Hap Seng Business Park No. 12, Persiaran Perusahaan, Seksyen Shah Alam, Selangor

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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