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Bangsar South, Malaysia UOA Hospitality Full time 25,000 - 35,000 per year

The Guest Service Assistant (GSA) will be the first point of contact for guests attending events at the convention centre. This role is essential in delivering exceptional customer service, providing information, handling inquiries, and ensuring that guests have a smooth and enjoyable experience throughout their visit.

The GSA will work collaboratively with the rest of the team to ensure efficient event operations and a welcoming atmosphere for all attendees.

THE JOBSCOPE

  • Greet guests upon arrival, assist with check-in, and direct them to event locations or meeting rooms.
  • Provide exceptional customer service by responding to guest inquiries and offering assistance with any needs or requests.
  • Resolve guest complaints and concerns promptly and professionally, ensuring that all issues are addressed in a positive manner.
  • Ensure that guests are comfortable, informed, and satisfied during their visit to the convention centre.
  • Direct guests to the appropriate event spaces, booths, or rooms and ensure smooth event flow.
  • Monitor event spaces to ensure that guests follow guidelines and rules set by the company.
  • Work closely with the operation team to ensure that all logistical details are in place for a successful event.
  • Provide information on available amenities, event schedules, and general venue information to guests.
  • Answer questions regarding the venue layout, parking, food services, or any other guest-related needs.
  • Assist guests with locating other services such as restrooms, parking validations, and emergency exits.
  • Help with preparing event materials and ensure that event spaces are equipped with necessary signage or supplies.
  • Maintain accurate records of guest interactions and report any issues or feedback to the supervisor.
  • Be aware of emergency procedures and assist guests in case of emergencies or evacuations, if necessary.
  • Ensure the venue is kept clean and organized for guest comfort and safety.
  • Work closely with other team members, including banquet, security, sales team, and cleaning staff, to ensure a seamless guest experience.
  • Assist in setting up and breaking down event spaces, as required.
  • Act as a liaison between guests and other departments to ensure smooth communication and service delivery.

REQUIREMENTS

  • Previous experience in customer service or a hospitality environment, ideally in an event or convention centre setting.
  • Exceptional communication and interpersonal skills.
  • Strong customer service and problem-solving abilities.
  • Ability to work well under pressure and adapt to changing situations.
  • Strong attention to detail and organizational skills.
  • Ability to stand and walk for long periods, assist guests with luggage or heavy materials, and handle event set-ups and breakdowns if needed.

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person