Assistant Customer Service Administrator at Fitness Centre

Level Up Your Career Join Our Energetic Team as an Assistant Customer Service Administrator for Gym Operations

Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional customer service? Do you thrive in a dynamic environment and enjoy making a positive impact on people's day? If so, Level Up Fitness in Kuching, Sarawak is looking for YOU

We're seeking a friendly and organized Assistant Customer Service Administrator professional to play a vital role in the smooth and efficient operation of our vibrant gym. You'll be the welcoming face and helpful hand that our members rely on, ensuring a positive and supportive atmosphere.

What You'll Be Doing:

As a key member of our team, you'll be responsible for a diverse range of tasks, including:

• Membership Management: Seamlessly sign up new members, process cancellations, and clearly explain our membership options and terms.
• Front Desk Operations: Warmly greet members and guests, manage entry access (ensuring only authorized individuals enter), and handle inquiries efficiently.
• Payment & Stock Handling: Accurately collect and record payments, and manage stock inventory with precision.
• Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You'll also monitor camera recordings to uphold gym guidelines.
• Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.
• Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.
• Facility Care: Take pride in maintaining the cleanliness and tidiness of the gym and office areas daily.
• Equipment Monitoring: Regularly inspect equipment to ensure it's functioning correctly and report any maintenance needs.
• Team Collaboration: Work effectively within the team, escalating complex issues to your supervisor after initial attempts at resolution.
• Contributing to a Positive Vibe: Your friendly demeanor and proactive approach will directly contribute to a fantastic experience for our members and guests.

What You'll Bring to the Team:

• A Sparkling Personality: You're naturally cheerful, outgoing, and possess a genuine smile that lights up the room
• Excellent Communication Skills: You are articulate and confident in conversing fluently in English. Proficiency in other languages is a definite plus
• Flexibility: You're comfortable working in shifts, including weekday evenings until 10:00PM, Weekends, and Public Holidays, to meet the needs of our members.
• Basic Computer Skills: You're proficient in using basic functions of Microsoft Excel.
• A Keen Eye for Detail: You're organized and meticulous in your administrative tasks.
• A Proactive Attitude: You're able to identify and address potential issues before they escalate.
• A Team Player Mentality: You thrive in a collaborative environment and are always ready to support your colleagues.

Bonus Points If You Have:

• A Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or a related field.
• At least 1 year of working experience in a similar customer service or administrative role (fresh graduates with the right attitude are also encouraged to apply).
• A genuine interest in health and fitness.

Why Join Level Up Fitness?

• Be part of a dynamic and energetic team that's passionate about health and well-being.
• Enjoy a fun and supportive work environment.
• Gain valuable experience in the fitness industry.
• Opportunity to interact with a diverse and engaging member base.
• Contribute directly to creating a positive and welcoming atmosphere for our community.

Ready to Level Up Your Career?

If you're a motivated and enthusiastic individual who fits this description, we'd love to hear from you Please submit your resume and a brief cover letter highlighting your relevant experience and why you're  the perfect fit for Level Up Fitness.