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Assistant Manager

2 weeks ago

Cheras, Selangor, Malaysia Silka Cheras Kuala Lumpur Full time 60,000 - 120,000 per year

Requirements:

  • Minimum 3 years of supervisory experience in Front Office or a related department within the hotel industry.
  • Strong leadership, communication, and problem-solving skills.
  • Proficient in Opera Cloud PMS is a must.
  • Excellent organizational skills and attention to detail.
  • Able to handle operational challenges and make quick, sound decisions.
  • Pleasant personality with a strong customer service focus.
  • Willing to work on rotation shifts (morning, evening, and night), including weekends and public holidays.

Key Responsibilities:

  • Oversee and monitor all Front Office operations during assigned shifts.
  • Ensure smooth guest arrivals, check-ins, check-outs, and overall guest experience.
  • Handle guest complaints, requests, and feedback promptly and professionally.
  • Supervise front office team performance and provide support or guidance when necessary.
  • Conduct shift briefings and ensure consistent communication between shifts.
  • Check and verify daily reports, including room status and revenue reports.
  • Coordinate with Housekeeping, Maintenance, and other departments to ensure operational efficiency.
  • Manage cash float, verify cashier reports, and ensure all postings are accurate.
  • Oversee room allocations, walk-ins, and group movements.
  • Act as the person-in-charge of the hotel in the absence of senior management.
  • Ensure all hotel policies, procedures, and brand standards are followed at all times.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Application Question(s):

  • May I know your notice period for resignation? And if selected, when would you be available to start?

Experience:

  • Opera Cloud PMS: 1 year (Preferred)

Work Location: In person