Customer Service Executive

7 hours ago

Malacca, Melaka, Malaysia Hayan Prints (M) Sdn Bhd Full time 25,000 - 75,000 per year

Key Responsibility:-

1- Respond to Enquiries:

  • Provide timely, accurate, and comprehensive responses to customer and prospect enquiries regarding the company's products, services, delivery status, and other enquiries, ensuring exceptional customer satisfaction.

2- Process Orders and Transactions:

  • Oversee and manage the entire order lifecycle, from receiving incoming orders to ensuring timely and successful delivery,
  • Efficiently manage incoming orders, cancellations, product returns, and exchanges. Ensure all customer transactions are handled promptly and accurately.
  • Calculate costs and prepare accurate quotations for customers in a timely manner.
  • Plan material efficiently to ensure alignment with production and delivery timelines, optimizing inventory and ensuring timely order fulfillment.
  • Follow-up and coordinate production flow and goods' status.
  • Shipping arrangements – issue DO / packing list, arrange containers, apply for CA and Form D.
  • Issue financial documents – including purchase returns, credit notes and debit notes.

3- Proactive Customer Engagement:

  • Identify and assess customer needs through proactive outreach to enhance satisfaction and foster long-term relationships.
  • Collect feedback from customers, document suggestions for improvement, and work with internal teams to enhance customer experience.

4- Resolve Customer Complaints:

  • Attend to customer complaints and work with cross functional team and ensure thorough follow-up until resolution is achieved.

Requirement:-

  • Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
  • Preferable mandarin speaker is advantages.
  • At least 2 years of experience in customer service.
  • Proficient in using computers and software tools for order processing, customer relationship management (CRM), and office productivity.
  • Strong multitasking abilities, with attention to detail and the capacity to meet deadlines in a fast-paced environment.
  • Excellent communication skills, both verbal and written, with a proactive approach to resolving issues.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Parental leave

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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