Payment Gateway Operations/ Manager

3 days ago


Bukit Bintang Kuala Lumpur, Malaysia S Techspire Sdn. Bhd. Full time 60,000 - 120,000 per year

About the role

This is an exciting opportunity to join us as a Payment Gateway Operations/ Manager (支付运营) based in the vibrant Bukit Bintang area of Kuala Lumpur. In this full-time role, you will play a key part in overseeing the smooth and efficient operation of the company's payment gateway services.

What you'll be doing

  • Manage the day-to-day operations of the payment gateway, ensuring transactions are processed quickly and securely
  • Monitor payment processing performance and identify areas for improvement
  • Liaise with internal teams and external service providers to troubleshoot issues and implement solutions
  • Analyse payment data and trends to inform strategic decision-making
  • Develop and implement policies and procedures to enhance the payment gateway's functionality and customer experience
  • Oversee the training and development of the payment gateway operations team
  • Stay up-to-date with industry regulations, technologies and best practices

What we're looking for

  • Excellent problem-solving and analytical skills with the ability to interpret data and identify trends
  • Strong understanding of payment processing technologies, regulations and security standards
  • Exceptional communication and interpersonal skills to collaborate with cross-functional teams
  • Proficient in Mandarin and English, both written and spoken

岗位职责:

  1. 负责公司跨境支付产品的内部运营管理,维护与外部机构/渠道的沟通和合作关系
  2. 对接并管理海外各国家支付渠道,支持团队规范渠道入驻流程,确保支付渠道的稳定性与多样性
  3. 负责已接入渠道的日常管理和维护工作,协调处理支付渠道的各类问题及突发异常,确保业务的顺利运作
  4. 持续优化内部运营服务与销售支持流程,提升服务质量,为业务发展提供有效支撑
  5. 带领团队及时发现并反馈问题,协调解决突发异常情况,做好信息分析与总结,提出有效应对策略和方案
  6. 确保资金业务的顺利进行,保障交易链路中的资金安全、时效性和合规性
  7. 定期监控和分析运营数据,进行合理的归纳总结,并提出优化建议
  8. 与外部机构/渠道保持良好的日常沟通,不断提升和优化用户体验

任职要求:

  1. 善于沟通协调,具备较强的责任心和服务意识,具备跨部门协作和团队管理能力,性格外向
  2. 逻辑清晰,具备一定的数据分析能力和良好的文字表达能力

We offer:

  • 5-day work per week
  • Commission & Bonus
  • Professional Development
  • Transportation Allowance/Parking Fee Coverage
  • Company Events and Retreats


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