Customer Support Officer

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

The Customer Support Officer is an experienced member within the Customer Support team and has a direct impact in creating value for Client. This role is responsible for assisting Customer Support Team and the Team Leader of Customer Support while continuing to provide exceptional client support, championing value of Exceptional Value for Clients. This role will also deal with complex, high value/risk client cases, emails, and complaints.

• Championing the client by providing exceptional day to day customer support to our clients in line with quality standards and KPIs.
• Assist other teams with queries regarding best practices or difficult queries from the customers as required.
• Be an escalation point for complex and high value/risk client cases/chats/phone calls and investigations.
• Provide feedback to the Customer Support Team Leader on outcomes of complex and high value/risk client tasks and provide next steps if necessary.
• Assist in ad hoc and project initiatives, including process and system improvements.
• Working with the Customer Support Team Leader and management team members to support team members and maximize customer satisfaction.
• Exploring opportunities to add value to job accomplishments.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma or Degree.
• Minimum 1 year
  of experience in customer service/contact centre. If any experience in FinTech would be a plus.
• Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
• Fluent in
  English and Mandarin Chinese
  (verbal and written) is a must to deal with native speaking clients.
• Routing Day Off/ Shift Hour/ Night Shift is required.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit