Customer Success

8 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bytewave Sdn Bhd Full time

We are a growing health technology SaaS company providing innovative Clinic Management System (CMS) solutions to healthcare providers in Malaysia. Join our dynamic team and help clinics transform their operations

The Role

We're looking for a Customer Success & Sales Specialist who will be the bridge between our product and our clinic clients. You'll help clinics successfully implement and use our CMS, while identifying growth opportunities.

What You'll Do

  • Onboard & Train: Guide new clinic clients through system setup and training
  • Customer Support: Answer questions, troubleshoot issues, and ensure smooth daily operations
  • Build Relationships: Become the trusted advisor for clinic owners and staff
  • Drive Growth: Identify upsell opportunities and gather client referrals
  • Feedback Loop: Collect client feedback to help improve our product
  • Sales & Business Development: Actively prospect and acquire new clinic clients
  • Marketing Activities: Conduct product demos, attend healthcare events, and create promotional content

What We're Looking For

Must Have:

  • Fluent in English & Mandarin (to serve Chinese-speaking clinics)
  • Excellent communication and teaching skills
  • Patient, friendly, and service-oriented mindset
  • Basic technical aptitude (comfortable with software/apps)
  • Self-motivated and able to work independently

Nice to Have:

  • Experience in customer service, sales, or training roles
  • Healthcare or clinic industry knowledge
  • SaaS or tech industry experience
  • Bahasa Malaysia proficiency

What We Offer

  • Salary: RM 3,000 - RM 6,000
  • Flexible working arrangements
  • EPF + SOCSO
  • Medical benefits
  • Annual leave: 14 days
  • Transportation allowance (if required for client visits)
  • Career growth in a fast-growing startup

Work Location

Kuala Lumpur

How to Apply

Send your resume to with the subject: "Customer Success Specialist Application"

关于我们 我们是一家为马来西亚医疗机构提供创新诊所管理系统(CMS)的SaaS公司。

职位要求

  • 中英文流利
  • 良好沟通能力
  • 有耐心,服务意识强
  • 懂基本电脑操作

薪资待遇 底薪 RM 3,000-6,000

We are an equal opportunity employer and welcome applications from all qualified candidates.

Job Type: Full-time

Pay: RM3, RM6,000.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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