Client Director

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia rhingle Full time 150,000 - 250,000 per year

Role Type

Full-time

Work Hours

Hybrid

Location

Kuala Lumpur

Description of Role

The Client Director is a pivotal leadership role responsible for ensuring ultimate client satisfaction and driving commercial growth within a key portfolio of accounts. This role will serve as the senior strategic partner for clients, lead and develop a team of Strategists, and be accountable for the portfolio's profitability and expansion. The core purpose is to deepen client relationships, secure long-term retention, and elevate Rhingle's value proposition with C-level stakeholders.

‍
Key Responsibilities
Client Leadership & Satisfaction

  • Act as the senior strategic sponsor for key accounts.
  • Lead and deliver Quarterly Business Reviews (QBRs) and executive check-ins with strategic insight.
  • Ensure delivery excellence and on-brief outcomes across creative, digital, events, and tech.
  • Proactively identify risks, driving issue resolution, scope clarity, and expectation management.

Strategist Coaching & Performance

  • Set and review quarterly performance goals with a team of Strategists, focusing on pipeline development, renewals, NPS/CSAT scores, and margin targets.
  • Elevate strategy quality across the team, ensuring insight-led, ROI-anchored, and multi-channel integrated approaches.
  • Conduct weekly pipeline reviews to assess client and deal hygiene, alongside forecast accuracy.

‍
Growth & Ecosystem Development

  • Identify, develop, and execute on upsell and cross-sell opportunities within the existing client portfolio to drive revenue growth.
  • Collaborate closely with the CEO and COO on strategic business planning and alighed with Rhingle's growth vision.

‍
Operations, Forecasting & Profitability

  • ‍Oversee account planning, resource forecasting, and budget management.
  • Track profit margins for individual projects and the overall portfolio, ensuring profitability and implementing timely corrective actions.
  • Standardize and ensure adoption of best practices for QBRs, account health dashboards, and renewal playbooks.

Requirements

  • Minimum 8-12 years of experience in B2B or enterprise marketing, with regional market exposure.
  • A proven track record in executive-level stakeholder management.
  • Demonstrated ability to build and develop strategic partner ecosystems.
  • Strong business and commercial judgment, with data-driven decision-making capabilities.
  • Ability to maintain composure and perform effectively under pressure.
  • Strong leadership and coaching abilities, with specific experience in managing, mentoring, and developing a high-performing team.

Apply now

Apply now

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