Team Member, Compliance

Job Description:

(Compliance)

• To compile all units monthly, quarterly, half-yearly and yearly compliance report for submission.
• Assisting as a gateway when need arises with government agencies/regulator such as LEA / Regulated external party
• Review AQM's Standard Operating Procedures (SOP) and ensure SOPs align with regulatory requirements and compliance standards.
• To attend to Matched Mule Account Listing (when in need) and distribute to all business units.
• To prepare and circulate internal circulars and guidelines.
• To prepare and perform quarterly clean desk exercises and call tree plan.
• To prepare E-Acknowledgement for internal circulars, guidelines, policies and circulate to all AQM, KBC staff.
• To raise STR and AML Reporting when necessary.
• To review business units' processes.
• To conduct voice witness checking on monthly basis.
• Maintain up-to-date knowledge of relevant regulations and industry best practices, including those set by BNM.
• Advise and support other departments on compliance matters and best practices.
• Participate in the continuous improvement of AQM's compliance program.
• Collaborate with Consumer Risk & Compliance/Group Compliance to monitor and maintain adherence to all relevant financial regulations, BNM requirements, and internal policies.
• Respond to requests for information or clarification from Group Compliance, Internal Audit & other stakeholders including request from government agencies.
• Assist in the development and implementation of AQM's compliance program, including training and awareness initiatives.
• Assist in the preparation of documentation and data for internal and external audits/reviews related to AQM's compliance and operations.
• To assist in monitoring and compiling documents to be submitted to Compliance Department and Operational Risk Management (ORM).
• To prepare yearly BCP & RA/BIA, SOJT and Live Test Documents for activation of Call Tree Exercise for review by unit head.
• To prepare and compile SOJT for training, ad hoc SOJT compliance reporting and assist preparation of Specific and Generic Risk Control Self- Assessment when necessary Back-up Coordinator for BCP.
• Back-up for OpRisk reporting. Ensure vendor compliance with relevant laws, regulations, and company policies, particularly related to data privacy and consumer protection.
• Maintain accurate and up-to-date records of vendor contracts, performance data, and other relevant documentation.
• Support compliance audits of vendor operations by gathering and organizing necessary information.

(Vendor Management)

• Track and monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs).
• Collect, compile, and analyze vendor performance data, identifying trends, patterns, and potential areas for improvement.
• Develop and maintain reports and dashboards to visualize vendor performance metrics.
• Conduct regular performance reviews with vendors, provide data-driven feedback and recommendations.
• Assist in identifying and implementing strategies to optimize vendor performance.
• Conduct Site Visit on scheduled basis to Vendor's premises for physical overview on the facilities to ensure they are complied with the requirement.
• Serve as primary point of contact for vendor inquiries and requests. Facilitate clear and effective communication between vendors and internal stakeholders.
• Coordinate vendor onboarding and offboarding processes, ensuring smooth transitions.
• Proactively communicate updates and information to relevant parties.
• Assist in resolving vendor-related issues and disputes.
• Schedule meetings, prepare meeting materials, and document meeting minutes.
• Assist in researching and identifying potential vendors.
• Support the Request for Proposal (RFP) process by gathering information and organizing proposals.
• Participate in vendor evaluations and selection of new vendors.
• Identify opportunities for process improvement in vendor management.
• To attend to any other assignment given by the Manager/Superior from time to time.

Qualifications and Experience

• Prior experience in handling credit-related tasks and understanding banking workflows is essential.
• Experience compiling reports for internal and external stakeholders, including regulators like BNM.
• Exposure to managing third-party vendors such as Debt Collection Agencies, Repossessors and Auctioneers. Familiarity with preparing documentation for audits, risk assessments, and compliance reviews.
• Experience in Business Continuity Planning (BCP), Operational Risk Management (ORM), and related exercises like call tree activation and clean desk checks.

Skills and Knowledge

• Familiarity with Bank Negara Malaysia (BNM) regulations, AML/STR reporting, and financial industry compliance standards.
• Understanding of credit processing, SOPs, and internal audit procedures.
• Knowledge of vendor performance metrics, SLAs, KPIs, and compliance requirements for third-party service providers.
• Awareness of Operational Risk Management (ORM), Business Continuity Planning (BCP), Risk Assessment (RA), and Risk Control Self-Assessment (RCSA).
• Experience in preparing structured reports (monthly, quarterly, ad-hoc), circulars, and audit documentation.
• Strong verbal and written communication in both English and Bahasa Malaysia.
• Good computer skills – MS Excel and Words.