Team Lead Sales Execution

2 days ago

Johor Bahru, Johor, Malaysia Hapag-Lloyd AG Full time 600,000 - 1,200,000 per year

Main Objectives of this position:

  • Drive the highest levels of quality towards the assigned BCO customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
  • Develop and grow a portfolio of BCO customers
  • Achieve Export and Import Budget for Malaysia
  • Monitors the day-to-day performance of the branch office.

Function and duties:

  • Establish and build client relationships with both locally controlled accounts and key overseas controlled accounts.
  • Evaluate customers total book of business, and determine potential growth.
  • Adhere to and promote Sales Foundation and plan visits in line with company policy, and ensure quality sales reports entered into Sales Force after visit.
  • Establish Account strategies for portfolio of customers
  • Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
  • Provide clear information to Sales Co-ordination to enable fast quotation and free time requests.
  • Encourage use of web tools and web quotations
  • Develop expert knowledge of the competition and indutrsy and keep abreast of key changes
  • Supervise, and manage the branch functions inline with the respective functional departments.
  • Communicates effectively all account specifics to the Customer Service and Sales departments to ensure top level service and competitive pricing.
  • Makes certain that all departmental and functional training requirements are fulfilled.
  • Ensure compliance policy adhered to at all time.

Qualifications and Technical Job Requirements:

  • University degree or equivalent
  • Minimum 5 years' experience in a commercial / customer service role, preferably in the maritime / logistics sector
  • Strong communication skills
  • A Positive "can do" attitude
  • Result driven team player with a proactive attitude

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