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URGENT HIRING Mandarin Speaker Livechat CS

2 weeks ago

Taman Tun Dr Ismail Kuala Lumpur, Malaysia UBASE ASIA SDN. BHD. Full time 40,000 - 60,000 per year

UBASE Asia Sdn Bhd is a subsidiary of UBASE, Inc., a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company's global network. With a strong commitment to innovation, operational excellence, and high-quality service, UBASE Asia supports various industries, including telecommunications, e-commerce, and finance. The company values employee engagement and continuous development, creating a dynamic work environment that fosters talent and contributes to overall growth.

We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for a leading cryptocurrency client. This is a remote position with responsibilities focused on chat-based support only.

Reasons to work with UBASE Asia:

  • Competitive pay package and exclusive benefits.
  • Breathe easy and feel inspired in our world-class, healthy workspace.
  • Accelerate your expertise with guidance from senior mentors.
  • Your health and future are covered: premium insurance and full security benefits.
  • We provide dental and optical benefits because your well-being matters.
  • A culture of celebration: regular team events and employee recognition.
  • Grow with us: personalized learning plans to fast-track your career.
  • Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.
  • Build your career at the forefront: join Korea's #1 BPO leader.

Responsibilities:

1. Customer Support & Issue Resolution

  • Provide timely, accurate, and professional responses to customer inquiries with empathy.
  • Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.
  • Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

2. Product Knowledge & User Education

  • Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).
  • Guide users through account setup, KYC, deposits/withdrawals, and trading processes.
  • Proactively educate users on platform updates, new features, and security practices.

3. Compliance, Security & Risk Management

  • Adhere to internal protocols and regulatory compliance guidelines.
  • Monitor and report suspicious behavior, scams, or fraud attempts.
  • Ensure all interactions align with security best practices.

4. Feedback, Reporting & Multilingual Support

  • Collect user feedback and report recurring issues for product improvement.
  • Document customer interactions and maintain accurate case logs.
  • Provide support in multiple languages as required, prioritizing bilingual or multilingual service.

Requirements:

  • Education Background: SPM & above.
  • Fluent in both English & Chinese (training 100% English).
  • Flexibility to work in shifts (including weekends and holidays).
  • Minimum 1 year Livechat Customer Service Experience or pass typing test.
  • Typing speed: 50+ WPM in English & Chinese.
  • Proficient in operating MacBook / MacMini devices.
  • Tech-savvy with familiarity in cryptocurrency and blockchain technology is adding advantage.