Customer Service Executive

3 days ago

Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year


Job Responsibilities:

  • To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail.
  • To escalate issue to appropriate specialist when needed via CRM.
  • To update clients on their request status accordingly.
  • To constantly verify documents submitted by clients within specific regions on an hourly basis.
  • To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
  • To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target.
  • To achieve quarterly KPI targets set by CS Manager.
  • To perform other ad hoc tasks assigned by the manager.
  • Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
  • Establish, develop and maintain business relationships with current and prospective customers to generate new business for company' products/services.
  • Developing a professional and trusting relationship with an active portfolio of clients and introducing brokers keeping them up-to-date with company' developments to ensure they receive the highest level of service.
  • Research sources for developing prospects and for information to determine customers' potential.
  • Discuss with customers, heeding to customers' needs and concerns to offer the best solutions/alternatives to customers.

Job Requirements:

  • Fluent communication and presentation skills in English, Mandarin, Hindi, Portuguese, Japanese and Spanish in both verbal and written.
  • Minimum 1 year working experience in sales / customer service.
  • Candidate do have experience working in Finance/Insurance/Real-Estate industry are added advantage.
  • Able to work under 24/7 rotational shift.
  • Able to start immediately or within short notice is an advantage.
  • Well-versed in Microsoft Office tools (Excel, Words, PowerPoint, Teams).
  • Strong client-facing and communication skills.
  • Ability to multi-task, prioritise and manage time effectively.
  • Customer orientated and ability to adapt/respond to different types of characters.
  • Sales-driven and motivated personality to achieve KPIs on a weekly / monthly/quarterly basis.
  • Strong fundamental knowledge in capital market or financial services.
  • Candidate must possess at least Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
  • Self-motivated and passionate about improving customer experience.
  • Few headcount are available for this position.

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