Agency Trainer, Assistant Manager
16 hours ago
Job Function:
- Business Coaching and Mentoring - Trainer has the knowledge and understanding of process for coaching and mentoring while creating an open, trusting and positive relationship with agency force.
- Agency Management - Manages the agency by having the best practices for, training, recruitment, performance management and makes the agency goals sharable to everyone.
- Project Owner for Social Media Programmes and Mobile Apps.
- Project Management - Develop and manage a details project schedule and work plan
- Project Analytics - Provide project updates on a consistent basis about strategy, adjustments and progress.
- Promotes learning transfer - The trainer uses a variety of strategies and tactics to promote learning transfer to the job before, during and after the course.
- Recommends course modifications - The trainer assesses the effectiveness of a course and makes specific recommendations for course changes to the course designer and training manager.
- Facilitates Activities - the trainer sets up the activity by giving clear directions, group participants, and draws learners' reactions and learning points from the participants. The trainer help the participants apply what is learned from these activities.
Key Duties & Responsibilities:
- To design & develop training materials/e-Learning modules to enhance product knowledge, compliance related program code of ethics and conducts, agency force's effective selling skills, including tap into high end market;
- Develop and implement sales tools or sales kits on TMLM products and agency management tools for agency force;
- To schedule training class according to the needs and promote training program to the agency force;
- Provide and conduct various training program to agency forces namely new agency orientation program, products, compliance related program, need based selling, social media marketing, effective selling skills program, soft-skills, motivational, new product briefing and other related program;
- Actively support and recommend continuous improvement pertaining to training processes;
- Assist in handling product related issues and inquiries from agency forces;
- To be involved and assist in branch events/activities;
- Prepare reports including agent training fulfillment reports, training expenses report, Management Committee (MC) report and training program related reports and ad hoc reports;
- Collaborate with Information Technology (IT) team on system related matters and project ie mobile apps projects;
- Ensure accuracy of data input by admin team in training and payment systems;
- Perform Treat Customer Fairly (TCF) validation on New Products.
Requirements
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Preferably with experience in Agency Training or Sales / Business Development with Insurance background
- Role to be based in Kuala Lumpur and able to travel domestically
- Good communications skills and able to converse in two or more languages
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