call centre executive/ customer service associates

6 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia CompuMed Services Sdn Bhd Full time 30,000 - 60,000 per year

JOB SCOPE (major functions of position)


• Deliver quality customer service and appropriate solutions with regards to medical/insurance claims and clinical services issues.


• Provide a polite, professional and accurate response in accordance with the agreed service standards.


• Liaise with hospital personnel with regards to the management of a member during pre-hospitalization, hospitalization and post hospitalization.


• Prepare complete documents for submission of claims to the insurance company.


• Update the status of members during hospitalization.


• Attend to inquiries from insurance companies and service providers with regards the Company's operating procedures.


• Attend to inquiries and liaise with members regarding reimbursement procedures.


• Assist the Call Centre Team and support to the new recruits in the Company.


• Subject to working night shifts and abiding to the duty roster prepared by the Management.


• Approval of simple claims during and after office hours.


• Prepare Payment Notice, Guarantee Letter & Decline Letter in daily course of duties based on job tasks requirement


• Perform relief task as and when required by the Management.


• Maintain a proper filing system.

POSITION SPECIFICATIONS


• At least STPM/ "A" Level/ Pre-U /Diploma/Degree or equivalent in any field.


• Those with medical/life insurance claims, hospital services, and clinical services experience.


• Knowledge of insurance/medical terminologies and insurance policy.


• Communication and interpersonal skills.


• Pleasant voice with positive phone manners and attentive listening skills.


• Good command of both spoken and written English and Bahasa Malaysia.


• Able to work independently.


• Able to work on rotating shift duty as well as on weekends and public holidays.

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