Technical Support Engineer
3 days ago
rimary Responsibilities:
· Provide incident support for Genesys and Avaya Telecom products, including Aceyus,
CMS, ALD, ACM/Avaya Agent for Desktop, IVR/SBC/Avaya infrastructure/TFN, and other
voice applications.
· Maintain system availability using tools like Splunk, Prognosis, ServiceNow, and other
voice monitoring tools.
· Participate in major incident management calls during P1/P2 incidents and effectively
communicate issues.
· Quickly engage with internet service providers and vendors through portals or direct
communication.
· Collaborate with the entire infrastructure and application teams to identify and resolve
issues.
· Prepare trend analysis reports of critical device failures and drive resolution plans.
· Adapt to a fast-paced environment and stay updated with new technologies.
· Create and update process documents and knowledgebase articles.
· Train end-users and team members on voice concepts, technology updates, and new
skills.
· Drive efficient incident resolution and management of voice infrastructure issues by
direct collaboration with users and business partners.
· Participate in interlock calls with the product team t
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IT Field Support Engineer
3 days ago
Cyberjaya, Selangor, Malaysia TRT Shared Services, OPC Full time 60,000 - 120,000 per yearOverview:The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers,...
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Cyberjaya, Selangor, Malaysia Quest Software Full timeOverviewQuest Technical Support is currently looking for anEnterprise Technical Support Engineerbased in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT...
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Senior Technical Pre-Sales Engineer
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Technical Assistant
3 days ago
Cyberjaya, Selangor, Malaysia Ultrack Technology Sdn Bhd Full time 24,000 - 32,400 per yearAbout the RoleWe are seeking a motivated and detail-oriented Technical Assistant to join our busy team. This role is an excellent opportunity for a recent graduate from the AEC (Architecture, Engineering, or Construction) field to gain hands-on experience in a fast-paced environment.The successful candidate will be a core part of our project delivery,...
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Finance Executive
2 weeks ago
Cyberjaya, Selangor, Malaysia Storm Technical Services Sdn Bhd Full time 40,000 - 60,000 per yearFinance / Accounts Executive Location: Cyberjaya, SelangorEmployment Type: Full-Time / ProtegeIndustry: Technical and Engineering Services / Oil & GasKey Responsibilities:As a Finance/Accounts Executive, you will manage the day-to-day accounting and finance operations, including but not limited to:· Financial Management and...
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Cloud Middleware Support Engineer
3 days ago
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Cyberjaya, Selangor, Malaysia CSF ADVISERS SDN BHD Full time $80,000 - $150,000 per yearRESPONSIBILITIES:Primary point of contact for customers and internal teams regarding equipment servicing, breakdowns, special requests, projects, and other required arrangements, including coordination of meetings.Monitor and achieve departmental Key Performance Indicators (KPIs) set to ensure business and operational goals are met. Including Plan and...
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Associate Engineer
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Cyberjaya, Selangor, Malaysia Shell Full time 60,000 - 120,000 per yearWhere do you fit in?As an Associate Engineer CMMS, you will leverage your specialized understanding of technical support and systems to engage with related areas. You will support system set-ups and changes based on provided information and assist in analyzing data.Your responsibilities will include handling more complex tasks with moderate variation,...
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mechanical engineer
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Cyberjaya, Selangor, Malaysia CSF ADVISERS SDN BHD Full time 6,000 - 80,000 per yearCSF Advisers is a well-established infrastructure partner for organizations in need of scalable, secure, and carrier-neutral data centre solutions in Malaysia and beyond. With deep technical expertise, international certification, and a broad regional footprint, they cater to clients ranging from government-linked entities to ultra-large cloud and telecom...