Product Trainer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time $60,000 - $150,000 per year

Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Responsibilities

  • Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
  • Designing and executing quality training to external clients across regions.
  • Ability to conduct training sessions in English, Malay, Mandarin and Cantonese.
  • Provide weekly classroom training and onsite/online training to external clients.
  • Maintain effective communication with customers to establish further training needs.
  • Gather feedback on customers and propose solutions to gaps.
  • Evaluate the effectiveness of training and modify materials and processes as appropriate.
  • Assist in creating and updating of Product User Guides.
  • Conduct internal product training sessions for onboarding staff.

Type of Training

  • Induction: Company and Product Introduction.
  • New Product Launch.
  • In-depth Cartrack Solutions training.

Requirements

  •  Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
  • At least 3 years in a learning and development and/or training/customer care.
  • Confident and strong communication skills. 
  • Experience conducting virtual trainings. 
  • Open to customer service experience with strong communication skills. 
  • Preferred experience in a client-facing role.
  •  Fluent English, Malay and Mandarin communication skills for clear communication to different customers. 
  • Cantonese is added advantage.
  • Confident to conduct stand-up presentations for client-facing presentations.

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