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Customer Service Associate
2 weeks ago
What You'll Do:
- Engage with customers through inbound messages and comments on platforms such as Facebook, Instagram, Xiao Hong Shu, TikTok, Shopee, and Lazada.
- Support customers throughout their shopping journey by answering inquiries and resolving issues with professionalism and care.
- Collaborate with internal teams to ensure a positive brand image and customer experience.
What We're Looking For:
- Proficiency in Mandarin (both spoken and written).
- Good command of Bahasa Malaysia and English.
- 1–3 years of experience in customer service, social media, or e-commerce.
- Willingness to work on shifts, including weekends and public holidays (no overnight shifts).
- Fresh graduates are encouraged to apply.
What We Offer:
- Manageable chat volume.
- Competitive salary package with allowances and performance-based reviews.
- Fixed 5-day work week with no 24/7 rotating shifts.
- Comprehensive training and continuous guidance.
- 12 days of annual leave to start.
Job Types: Full-time, Permanent
Pay: RM3, RM5,000.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Language:
- Mandarin (Preferred)
- English (Preferred)
- Bahasa (Preferred)
Work Location: In person
