Senior CS

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Second Talent Full time 60,000 - 120,000 per year


Job Highlights:

  • Budget: MYR (Including all the tax, EPF, Socso)
  • Must-have: experience with eCommerce management and professional in Mandarin, Cantonese
  • Work type: Remote Fulltime 100% (So you can still stay in Malaysia and work remotely with the engineering team in Hongkong)
  • Need to follow Hongkong Public holiday

AM role

  • Manage day-to-day operations and performance of seller accounts on LAZADA and Shopee.

  • Plan and execute campaigns in collaboration with marketing, affiliates, and influencers.

  • Track and analyze data to optimize store performance and improve KPIs.

  • Communicate with platform representatives and partners for account-related matters.

Operation and CS role

  • Provide live chat support for LAZADA and Shopee platforms.
  • Contribute to the growth of our global e-Commerce business through collaborations, affiliates, and influencers.
  • Analyze data and optimize performance for better results.
  • Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via live chat on LAZADA and Shopee.
  • Ensure shift coverage for live chat support from Monday to Friday (9 AM6 PM) and Weekends (10 AM7 PM).
  • Collaborate with internal teams to enhance customer experience.
  • Assist in identifying and engaging with affiliates, influencers, and brands for promotional opportunities.
  • Analyze customer interactions and report findings to improve overall performance.

Requirements:

  • Diploma or Degree in eCommerce, Business, Marketing, or a related discipline.
  • At least 3-4 years of experience in e-Commerce or digital marketing.
  • Prior knowledge of LAZADA and Shopee platform operations is preferred.
  • Strong communication and interpersonal skills with proficiency in English and Chinese.
  • Self-motivated, detail-oriented, and a team player.

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