Customer Support Associate_Japanese Speaker

6 hours ago

Cyberjaya, Selangor, Malaysia MindPec Group Full time 8,000 - 9,500 per year

Position:
Associate Customer Support

Work Schedule:
5 times a week + 2 days off, 8-hours days + lunch time, shift-based 8:00am to 11:00 pm operating working hours

Shift:
Pre-planned rotational shift on a weekly basis, including weekends and national holidays, okay with rotational based shift (Day/Mid) –
This is non negotiable.

Training:
Equipment and training provided

Language
: Native Japanese or N1 holder needed and basic English for reading and typing.

Job Type:
Full time

Location:
Cyberjaya, Selangor

Salary range: RM 8k to 9k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance

Position Summary: Handle live contacts of customers and provide an appropriate solution to their queries

***Prior Experience in e-commerce preferred***

Roles and Responsibilities

∙Handle phone calls with customer queries and provide resolution to end users

∙Escalate priority issues per Client specifications to the immediate lead as applicable

∙Provide inputs on process changes and best practices.

∙Stay updated with new updates, process changes, and updates.

∙Maintain Exemplary Attendance and Punctuality

∙Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

∙Provide exemplary customer satisfaction

∙Meet quality standards on all handled contacts

∙Complete 9 hours of staffed time on all rostered days

∙Handle contacts while maintaining KPI targets as per agreed limits

Applicant's Specifications & Qualifications:

∙Excellent customer service skills

∙Excellent verbal communication skills in
Japanese

∙Passionate towards serving the customer and displays high levels of customer obsession

∙Candidate must be college or vocational school graduate or possess comparable work experience

experience


Interested candidates, please DM me to apply or learn more.

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