Housekeeping Supervisor
2 weeks ago
Housekeeping Supervisor (Hotel)
Join our team at Lone Pine Hotel as a Housekeeping Supervisor. You'll lead room quality checks, support the team on the floor, and ensure exceptional guest experiences.
Key Responsibilities
- Guest Service
- Check and release rooms to ensure quality before guest arrival (VIP rooms checked thoroughly).
- Handle guest requests and assist with complaints professionally to ensure satisfaction.
- Quality & Standards
- Conduct daily room inspections for cleanliness and maintenance.
- Lead training on housekeeping standards/SOP updates; enforce hotel policies and procedures.
- Maintain high product knowledge of hotel facilities and services.
- Operations
- Ensure all occupied rooms are serviced by 5:00 PM; arrivals cleaned by 3:00 PM; VIP rooms by 12:00 PM.
- Ensure show rooms are always guest-ready at the highest standard.
- Oversee housekeeping trolleys and pantries—neat, tidy, and well-stocked at all times.
- Report lost & found promptly to Housekeeping Office.
- Attend briefings/trainings punctually; uphold fire, hygiene, health & safety policies.
- Collaborate smoothly with other departments; perform other duties as assigned.
Requirements
- Experience in hotel housekeeping, with prior team leader/supervisory exposure preferred.
- Strong eye for detail, guest-focused mindset, and clear communication.
- High personal grooming and hygiene standards; reliable and punctual.
- Able to work flexible hours based on hotel needs.
Lone Pine Hotel, Penang
Job Types: Full-time, Permanent
Pay: Up to RM2,300.00 per month
Benefits:
- Additional leave
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Batu Ferringhi: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Hotel Housekeeping: 2 years (Required)
Work Location: In person
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