Customer Service

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Services Full time 4,000 - 4,800 per year

Customer Service

Pinnacle Business Services Sdn Bhd

Pinnacle is expanding As a leading customer support solutions provider, we're partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.

We're looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer experiences and thrives in a dynamic, fast-paced environment.

What You'll Do

  • Handle customer inquiries via live chat, phone, and email with professionalism and efficiency
  • Actively listen and resolve concerns, ensuring positive experiences
  • Escalate complex cases when necessary
  • Share product and service recommendations tailored to customer needs
  • Collect feedback to help improve services and processes
  • Support with administrative tasks as assigned

What We're Looking For

  • Proficiency in Mandarin, Malay, and English
  • 1+ year experience in customer service (or related field)
  • Strong communication & multitasking skills
  • Tech-savvy with Microsoft Office and digital platforms
  • Willing to work rotational shifts (including weekends/public holidays)
  • Possess to have own transport

Work Schedule & Location

  • Morning shift: 6am – 3pm (WFH)
  • Noon shift: 10am – 7pm (Office @ Publika Solaris)

Why Join Us?

  • Competitive salary: RM4,000 – RM4,800 + KPI incentives & performance bonuses
  • Career growth: 80% of leadership roles are promoted internally
  • Comprehensive benefits: Medical insurance, maternity leave, paid training & professional development

Join us in shaping the future of sustainable transport and providing top-notch customer support along the way

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