Front Manager

20 hours ago

Petaling Jaya, Selangor, Malaysia New Ocean World Fine Food City Sdn Bhd Full time 60,000 - 80,000 per year

Key Responsibilities

·       Ensure guests receive outstanding service aligned with Japanese hospitality standards.

·       Greet and interact with customers professionally, handling inquiries and complaints promptly.

·       Monitor dining areas to ensure comfort, cleanliness, and proper table turnover.

·       Supervise daily front-of-house operations, including reservations, seating arrangements, and staff assignments.

·       Coordinate closely with kitchen and bar teams to ensure smooth communication and efficient service flow.

·       Oversee cash handling, billing accuracy, and POS operations.

·       Lead, motivate, and train service staff (waiters, hosts, cashiers) to maintain consistent service quality.

·       Schedule and manage staff shifts to ensure adequate coverage during peak hours.

·       Conduct regular performance reviews and provide coaching as needed.

·       Ensure compliance with hygiene, safety, and food handling standards.

·       Maintain the restaurant's image and atmosphere, including décor and cleanliness.

·       Implement and enforce company SOPs and service standards.

·       Prepare daily/weekly sales reports and assist with budgeting and cost control.

·       Manage reservations, event bookings, and VIP guest arrangements.

·       Assist in marketing and promotional activities to boost customer engagement and sales.

Requirements

· Minimum 3 years of experience in a Supervisory role or higher, preferably in a Japanese or fine-dining restaurant.

· Good communication skills in English, Bahasa Malaysia, and Mandarin. Proficiency in Japanese be an added advantage.

· Strong leadership, interpersonal, and communication skills.

· Excellent organisational and problem-solving abilities.

· Knowledge of Japanese dining culture and service etiquette is an advantage.

· Able to work flexible hours, including evenings, weekends, and public holidays.

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