Operation Executive

20 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time 80,000 - 120,000 per year

Job Descriptions:

  • Manage customer communication mainly via chat messaging with occasional calls.Handle daily backend operations of the payment gateway system, including transaction monitoring, reconciliation, settlement, refund, and chargeback processes.
  • Verify and ensure accuracy of daily transaction data, reports, and payment records across multiple systems and banking partners.
  • Perform daily reconciliation between internal systems, merchant transactions, and bank statements.
  • Coordinate with banks, payment partners, and internal teams to resolve transaction discrepancies, payment delays, or system issues.
  • Prepare and validate settlement reports for merchants to ensure timely and accurate fund disbursement.
  • Assist in monthly reporting, financial summaries, and operational audit preparation.
  • Monitor system alerts and transaction anomalies to detect and escalate potential fraud or operational risks.
  • Maintain a professional, responsive, and customer-focused approach at all times.

Requirements:
- Minimum SPM or higher qualification.
- Strong communication (Mandarin, Malay, and English preferred).
- Industry experienced is an advantage (fresh graduates are welcome to apply).
- High attention to detail, with the ability to manage rates and transaction information accurately.
- Good time-management and problem-solving skills.
- Comfortable working with chat-based communication.
- Immediate availability will be prioritized.
- Basic computer skills (Google Docs, Excel, Gmail, etc.).
- Willing to work on a rotating weekend schedule and perform overtime when required.

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