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Customer Service Representative
2 weeks ago
Position: Customer Service - Banking (on-site)
Location: Jalan Raja Laut, Kuala Lumpur
Working day: Monday - Sunday (5 working days, 2 off days)
Working hours: Rotational shift. 8 AM to 11 PM (9 hours per shift including break)
Salary: RM2,600 - RM3,000 (basic) + RM260 (shift allowance)
Contract: 6 months
Requirements:
1. Good in English (verbal and written)
2. SPM (credit in Math or English) or STPM with minimum 2 years customer service experience
3. Fresh graduates (Diploma and Degree) welcome to apply
As a Customer Service Representative in our banking team, you will:
- Utilize effective problem-solving and decision-making skills to assist customers with their inquiries.
- Develop and apply a comprehensive understanding of industry practices and procedures to achieve team goals.
- Collaborate with your immediate manager to motivate the team and monitor performance.
- Mentor and guide associates to enhance their individual performance.
- Consistently meet and exceed individual and team performance targets with minimal direct supervision.
- Prioritize client needs while delivering an exceptional customer experience, with performance measured using specific metrics.