Security & Risk Manager

JOB DESCRIPTION

What's the job?

Oversee the Security function to maintain a safe and secure environment for guests, employees, and the property. Ensure full compliance with local regulations, OSHA standards, hotel emergency procedures, brand standards, and internal policies. Actively contribute to sustainability initiatives and serve as a member of the Halal Certification Committee.

Your day-to-day

• Build strong relationships with community and government representatives.
• Coordinate and manage day-to-day security operations, including planning, monitoring, and controlling departmental activities.
• Develop and implement departmental standards, ensuring high-quality patrolling, inspection, and monitoring and observations duties.
• Maintain discipline, loyalty, and adherence to policies among security personnel.
• Supervise emergency drills and deliver Fire Life Safety Training.
• Train senior security colleagues in leadership and operational excellence.
• Review reports, analyze incidents, and implement action plans.
• Ensure Riskconnect records are up to date according to brand standards, including near misses and incidents.
• Prepare security plans for events and coordinate with protocol for official visits.
• Collaborate with HR on manpower planning and with Finance on budgeting.
• Conduct and update risk assessments, proactively addressing hazards.
• Log security incidents and accidents in accordance with hotel requirements.
• Support HR in internal investigations, ensuring confidentiality is maintained at all times.

Responsible Business

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done; Manager on Duty functions

Accountabilities

• Direct Reports: Security Supervisor / Security Guards
• Budget Responsibility: Department budget and headcounts
• Key Metrics: Employee Satisfaction Survey, Guest Heartbeat
• Decision-Making: Within the authority of a Hotel Band 5 role

WHAT WE NEED FROM YOU?

Required Skills:

• Strong interpersonal skills with customers, colleagues, and external partners.
• Certification in safety, training, or licensure as a Security Officer/Law Enforcement Officer preferred. CPR/First Aid certification and law enforcement training a plus.
• Knowledge of local laws, investigation methods, OSHA regulations, and fire/life safety codes.
• Strong problem-solving, organizational, motivational, and training abilities.

Qualifications

• College or vocational training

Experience

• 4 years of security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.