Team Leader_Telemarketing FWD
2 days ago
We are seeking a motivated and results-oriented Telemarketing Team Leader to manage and inspire a team of outbound sales representatives. The ideal candidate will be responsible for driving sales performance, coaching team members, and ensuring high-quality customer interactions. This role demands strong leadership, strategic thinking, and the ability to thrive in a fast-paced, target-driven environment.
Key Responsibilities:
- Lead, coach, and mentor a team of telemarketing agents to meet and exceed sales targets.
- Monitor daily performance metrics (calls, conversions, lead quality) and provide actionable feedback.
- Conduct regular training sessions, role-plays, and one-on-one coaching to enhance sales techniques.
- Handle escalated customer interactions and ensure professional resolution.
- Ensure compliance with company policies, telemarketing regulations, and quality standards.
- Drive team engagement through recognition programs, incentives, and performance challenges.
- Collaborate with sales and marketing teams to refine scripts, campaigns, and lead strategies.
- Maintain accurate records of team KPIs, attendance, and development progress.
Key Requirements:
- Proven experience as a Team Leader or Supervisor in a telemarketing or outbound sales environment.
- Strong leadership and coaching skills with a passion for developing talent.
- Excellent communication, persuasion, and conflict-resolution abilities.
- Analytical mindset with the ability to interpret data and optimize team performance.
- Proficiency in telemarketing platforms, CRM systems, and reporting tools.
- Ability to manage multiple priorities and adapt to changing campaign goals.
- Flexibility to work shifts, including evenings and weekends, as needed.
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