Operation Executive

As an Operation Executive, you will play a key role in overseeing the daily operations of the front desk and housekeeping – ensuring a seamless guest experience. Your primary responsibility is to supervise, support and coach the front office and housekeeping team, maintaining high service standards, and assist in resolving guest inquiries or issues. Also play a vital role in maintaining the smooth operation of the front desk and housekeeping – ensuring guest satisfactory. This role requires supervisory skills, attention to detail, and the ability to handle various tasks in a fast-paced hotel environment while providing excellent service.

Duties and Responsibilities

• Oversee the daily operations of the properties.
  • Ensure the reception, back office, storeroom and facilities are well-maintained, clean and organized always.
  • Ensure all personal grooming as per company's standard.
  • Ensure awareness of daily arrival and departures, room inventory and block maintenance room.
  • Ensure awareness of VIP/LTR arrival, departures and in-house.
  • Ensure all pre-arrival VIP/LTR room cleanliness is in-par and check thoroughly.
  • Ensure the team is well-prepared, with adequate staff and meeting service standards.
  • Ensure the team warmly welcome guests arriving, addressing them courteously and professionally.
  • Ensure all pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, preferences/request and stay history.
  • Assisting in managing guest check-ins, check-outs and inquires – when necessary.
  • Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
  • Constantly strive for guest comments and satisfaction.
  • Handle guest complaints or concerns – aiming for prompt and satisfactory resolutions.
  • Report to Room Division Manager / Property Manager and customer services department of any irregularities, complaints and solutions provided.
  • Supervise and assist front office attendants – when necessary.
  • Assist with room reservations, ensuring accuracy in booking information.
  • Ensure accuracy billing and payment collection process.
  • Assist in training and mentoring front office and housekeeping to improve their skills and knowledge.
  • Providing ongoing coaching and feedback to the team members.
  • Assist in scheduling and staff management as needed.
  • Constantly strive to improve operations or ideas of enhancing operations to increase efficiency.
  • Familiarized with the operation of Reception, Customer Services and Housekeeping.
  • Ensure all guest information is correct and updated to PMS.
  • Ensure outstanding items that need to follow up is log into the logbook properly.
  • Participating in STR or Management Office meeting.
  • Liaison with Management Office in regards with any building facilities issues.
  • Liaison with Business Development team in handling of key handover, new unit and/or unit termination.
  • Ensure compliance with all relevant hotel policies, procedures and regulations.
  • To emphasize on good personal behaviour as per guidelines laid down in the Employee's Handbook and promote the spirit of teamwork whenever and wherever possible.
  • Carry out other duties as and when assigned by the management.

Requirements
• Minimum 2 years' experience as a front office supervisor with preferably exposure to housekeeping department
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Most tasks are performed in a team environment with minimal direct supervision.
• Friendly, people oriented with good communication skills.
• Ability to make decisions with only general policies and procedures available for guidance.
• Flexible and open-minded for new and/or alternative solutions.
• Well organized and cautious about details with ability to work on own initiative.
• Willingness to work flexible shifts, including nights, weekends and holidays.

Job Types: Full-time, Permanent

Pay: RM3, RM3,500.00 per month

Benefits:

• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Damansara: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Duty Manager: 3 years (Required)

Work Location: In person