Sales Support

8 hours ago

Subang Jaya, Selangor, Malaysia AGX Logistics (M) Sdn Bhd Full time 48,000 - 64,000 per year

Job Summary:

The Sales Support & Customer Service Executive is responsible for providing administrative, operational, and customer relationship support to ensure smooth handling of freight forwarding activities. This role acts as a bridge between customers, internal departments, and external partners to deliver efficient logistics solutions and maintain high service quality.

Key Responsibilities:

Sales Support

  • Prepare quotations, rate sheets, and proposals for air, sea, and road shipments.
  • Support the sales team with pricing inquiries, carrier selection, and routing options.
  • Coordinate with airlines, shipping lines, and overseas agents to obtain competitive freight rates.
  • Maintain and update customer profiles, sales pipelines, and reports in the CRM system.
  • Follow up with clients on quotations, bookings, and potential leads.
  • Assist in preparing tender or RFQ (Request for Quotation) submissions.
  • Monitor and ensure accurate billing for all confirmed shipments.

Customer Service

  • Handle customers' day-to-day inquiries and provide timely shipment updates.
  • Coordinate with operations, warehouse, and documentation teams to ensure smooth cargo movement.
  • Manage booking confirmations, cargo readiness, and shipment status tracking.
  • Prepare and share pre-alerts, shipment documents, and delivery confirmations with clients.
  • Resolve customer complaints and issues professionally and efficiently.
  • Ensure compliance with customers' specific SOPs, service level agreements, and documentation requirements.
  • Build and maintain strong relationships with clients to enhance customer retention and satisfaction.

Operational Coordination

  • Liaise with customs brokers, transporters, and warehouse staff to ensure smooth delivery and collection.
  • Verify shipping documents (invoice, packing list, AWB/BL, permits, etc.) for accuracy and compliance.
  • Support post-shipment activities such as invoicing, proof of delivery (POD), and closing files.

Requirements:

  • Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
  • Minimum 1–3 years' experience in freight forwarding, logistics, or customer service.
  • Knowledge of international shipping terms (Incoterms), air & sea freight operations, and documentation.
  • Strong communication and coordination skills (verbal and written).
  • Proficient in MS Office (Excel, Word, Outlook); experience with freight management systems is an advantage.
  • Customer-oriented with strong problem-solving and multitasking abilities.
  • Able to work independently and under pressure in a fast-paced environment.

Key Competencies:

  • Customer-focused and proactive attitude
  • Attention to detail and accuracy
  • Team player with strong interpersonal skills
  • Time management and prioritization skills
  • Adaptability and willingness to learn

Working Conditions:

  • Office-based, with occasional visits to port, airport, or customer sites as required.
  • May require extended hours during peak shipment periods.

Job Types: Full-time, Permanent

Pay: RM3, RM4,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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