Operations Coordinator

23 hours ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Private Advertiser Full time 30,000 - 60,000 per year

Job Responsibilities:

Sales Administrative & Operational Support

  • Assist in responding to sales team inquiries on account matters, including client account setup, system access, rebate claims, and commission clarifications; escalate inquiries to the Backend Operations Team for further investigation when needed.
  • Assist in maintaining and updating the client database, ensuring timely and accurate data entry.

Knowledge Management & Process Improvement

  • Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.
  • Assist in preparing performance reports related to sales support operations for management review, when necessary.
  • Research and suggest ideas to improve team efficiency, when required.

Cross-Department Coordination

  • Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.
  • Assist other teams by relaying system/account-related requests to the Backend Operations Team for timely resolution.

Job Requirements:

  • Bachelor's degree in Finance, Business, Economics, or a related field; prior experience or internship in the finance or fintech industry is a plus.
  • Excellent verbal and written communication skills in both Chinese and English, with the ability to convey information clearly in a fast-paced, cross-border environment.
  • Familiarity with tools such as Microsoft Office (e.g. Excel, PowerPoint)
  • Strong willingness to learn, with good coordination, time management, and problem-solving skills.
  • High attention to detail, accuracy, and accountability when handling client or transactional data.
  • Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.

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