after sales service advisor

3 days ago

Kuching, Sarawak, Malaysia HENG LIAN ENTERPRISE BERHAD Full time 24,000 - 48,000 per year

Requirement

  • Minimum Diploma in Automotive, Mechanical, or related field.
  • At least 1–2 years of working experience in the automotive service industry.
  • Strong interest in learning about Electric Vehicles (EV) or experience in servicing EV cars is highly preferred.
  • Excellent communication and customer service skills.
  • Able to work independently and as part of a team.
  • Possess a valid driving license.

Job Description

  • Serve as the primary point of contact for customers regarding vehicle servicing, repairs, and after-sales support.
  • To identify vehicle service needs, and provide accurate information on service options, costs, and time estimates.
  • Coordinate and communicate with technicians to ensure accurate vehicle diagnosis and repair.
  • Prepare and follow up on service quotations, job orders, and invoices.
  • Handle and resolve customer issues or complaints professionally.
  • Ensure proper documentation and compliance with company procedures and safety standards.
  • Monitor service progress and perform quality checks on completed work before vehicle delivery.
  • Contribute to after-sales targets by promoting service packages, accessories, and maintenance programs.

Job Type: Permanent

Pay: RM1, RM2,400.00 per month

Benefits:

  • Opportunities for promotion

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Sales: 1 year (Preferred)
  • Retail sales: 1 year (Preferred)

Language:

  • English (Preferred)
  • Bahasa (Preferred)
  • Mandarin (Preferred)

Work Location: In person

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