Fresh Grad: Customer Experience

3 days ago


Petaling Jaya, Selangor, Malaysia EPS Ventures Sdn Bhd Full time 26,400 - 42,000 per year

Client: MNC Japanese Financial Provider

Location: Bandar Utama (reachable by MRT)

Working hour: Mon-Fri

Key Responsibilities

  • Handle both inbound and outbound calls professionally, ensuring excellent customer service and effectively resolving any complaints with confidence.
  • Conduct telesales activities to promote Life Insurance products.
  • Manage customer inquiries related to EZ Connect and EZ Protect via WhatsApp promptly and accurately.
  • Process full settlement requests and coordinate the delivery of redemption merchandise to customers.
  • Perform relief duties as assigned to support team operations during staff absences.

Job Requirements

  • Minimum Diploma in any discipline.
  • At least 1 year of related working experience in a similar industry.
  • Fresh graduates are also encouraged to apply.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM3,500.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Application Question(s):

  • Can you speak in good BM & English ?
  • What is your expected salary?

Work Location: In person


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