Country Manager

3 days ago

Seberang Jaya, Penang, Malaysia Inter Island Manpower Pte Ltd Full time 90,000 - 120,000 per year

Job responsibilities

  1. Strategy & Business Development


• Develop and execute national business strategy for NFO/OBC services aligned with global direction.


• Identify and capture new business opportunities, especially in high-value sectors.

  1. Operations Management


• Oversee the end-to-end execution of NFO and OBC shipments, from booking to final delivery.


• Ensure rapid flight selection, courier dispatch, customs clearance, and delivery coordination.


• Monitor daily performance, proactively manage disruptions (e.g., flight delays, customs issues).


• Optimize operational SOPs for speed, quality, and compliance.

  1. Team Leadership


• Build and lead a high-performing NFO/OBC team, including operations, dispatch, customer service, and account support.


• Implement 24/7 shift planning to ensure round-the-clock availability.


• Train and coach staff on time-sensitive logistics processes and crisis response.

  1. Customer & Key Account Management


• Maintain strong relationships with high-value clients, ensuring customer satisfaction and long-term partnerships.


• Support pre-sales with technical solutions, pricing strategies, and urgent logistics planning.


• Handle escalated service issues, provide real-time solutions for mission-critical shipments.

  1. Vendor & Airline Relations


• Manage relationships with airlines, ground handlers, courier providers, and customs brokers.


• Negotiate rates and SLAs to ensure cost-effective and reliable services.


• Maintain a pool of standby couriers (OBCs) with valid visas and availability for short-notice missions.

  1. Finance & Compliance


• Own the P&L for the time-critical logistics business within the country.


• Monitor and control operational costs while maintaining high service levels.


• Ensure compliance with local and international regulations (e.g., IATA, export/import laws, security protocols).

  1. Cross-functional & Global Alignment


• Report regularly to regional or global HQ on operational KPIs, business development, and risk management.


• Collaborate with global dispatch centers.


• Represent the country in global time-critical business meetings and projects.

Job Requirement
  • Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field (Master's preferred).
  • Minimum 8 years of experience in the freight forwarding / logistics industry, with at least 5 years in a senior management or country leadership role.
  • Strong understanding of air, sea, and land freight operations, customs regulations, and international shipping processes.
  • Proven track record in business development and P&L management.
  • Excellent leadership, negotiation, and stakeholder management skills.
  • Strong analytical ability with sound decision-making and strategic thinking skills.
  • Strong communication skills.

  • Country Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia CAHYA MATA OILTOOLS SDN. BHD. Full time 120,000 - 240,000 per year

    1.     Country's Marketing & SalesDefine and implement an appropriate Strategy for the country of his responsibility in order to maximize market share, revenue, pricing and profitability, consistent with the Company's strategic goals.Constantly monitor and identify client's needs, competitive threats and new market opportunities.Act as company's brand...

  • Manager Events

    17 hours ago

    Petaling Jaya, Selangor, Malaysia Tropicana Golf & Country Resort Full time

    About the role This is an exciting opportunity to join Tropicana Golf & Country Resort as the Manager of Events & Promotions. In this pivotal role, you will be responsible for planning and executing engaging events, promotions, and activities that drive brand awareness and customer engagement. As a full-time position, you will be based in Petaling Jaya,...

  • Country and Marketing Analytics Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia Data Analytics Full time 150,000 - 250,000 per year

    Get to know our TeamWe're an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics (CAMA) team acts as the countries...

  • Country Product Manager, Malaysia

    19 hours ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region...

  • Multi-country Family History Manager

    1 week ago

    Petaling Jaya, Malaysia The Church of Jesus Christ of Latter-day Saints Full time

    T T he Multi-Country Manager will oversee Family History Department efforts in the Southeast Asia region (Brunei, Indonesia, Malaysia, Singapore, and Timor-Leste) with the ultimate goal of helping all people find joy through discovering, gathering, and connecting their family, past, present and future. Responsibilities include: B - **usiness Development...

  • Country and Marketing Analytics Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia Grab Full time 150,000 - 250,000 per year

    Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Country and Marketing Analytics Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia Grab Full time 120,000 - 240,000 per year

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Team Administrator

    2 weeks ago

    Petaling Jaya, Malaysia Solventum Full time

    **Primary scope**: **_ “To handle company administrative work for Solventum Malaysia Sdn Bhd.”_** **Responsibilities**: - Coordinate, schedule and take minutes of meetings for the Country Leadership Team (CLT) - Prepare agendas, reports, presentations, and other documentation for meetings and presentations. - Prepare and distribute meeting minutes for...

  • Assistant Manager, Country

    3 days ago

    Petaling Jaya, Selangor, Malaysia Finance Full time 90,000 - 120,000 per year

    Get to Know the TeamThe Country Finance team is instrumental to Grab's success, overseeing financial planning, risk management, record-keeping, and reporting. The team fosters a collaborative culture, encouraging idea-sharing and learning while maintaining a emphasis on work-life balance. Our strategic efforts directly contribute to Grab's financial...

  • Manager, Country Controllership, Malayisa

    3 days ago

    Petaling Jaya, Selangor, Malaysia Grab Full time 120,000 - 240,000 per year

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...