it assistant manager

Responsibilities:

• Oversee, support, troubleshooting and periodic maintenance of IT infrastructure (network and servers), IT equipments, NAS storage devices, software applications and POS system to avoid unplanned outage downtimes.
• Supervise and motivate IT support team to work efficiently and collaboratively.
• Coordinate with IT support team to ensure that technology, infrastructure and operational requirements are met including managing of IT help desk and change request log.
• Monitor and ensure daily backup of all database and systems, and implement and maintain disaster recovery and backup plans.
• Develop and implement IT policies and procedures to ensure data accuracy and security across all business applications.
• Keep detail records and create knowledge base for IT incidents, IT problems and change management.
• Manage IT inventory, ensure proper tagging, labelling and asset tracking.
• Proactively follow up with vendors to ensure quick resolution of all incidents.
• Responsible for any license and hardware warranty renewal for infrastructure appliances.
• Assist in the planning and execution IT projects to ensure adherence to budget, schedule, and scope.
• Provide regular progress updates and reports to the superior regarding operational status, project timelines and issue resolutions.
• Perform ad-hoc or additional tasks as assigned by superiors.
• Provide remote support and on-site support when required, including after-hours, weekends, or public holidays on a standby or by case to case basis.
• Travel to other branches may be required as part of support and project deployment responsibilities.

Requirements:

• Must possess at least Bachelor's Degree/Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
• At least 5 years of working experience in a related field is required for this position.
• At least 1 year of Assistant Manager or managerial experience in the same field.
• Strong knowledge in POS system, Network & Security, IT operations and IT maintenance.
• Retail and F&B working experience is an added advantage.
• Candidate with experience in LS Central POS, Web Service Programming, and Microsoft Dynamics ERP (especially LS Central or SAP Business One) is highly preferred.
• Exposure to CRM system, data analytics tools (Tableau) and system integration is a plus.
• Excellent written and verbal communication skills in English, Bahasa Malaysia and Mandarin.
• Demonstrated leadership qualities, a proactive work attitude and a strong willingness to learn.
• Must possess own transportation and willing to travel to store branches.
• Willingness to work after normal business hours, weekends, or public holidays when required.

Business Competencies:

• Ability to have a positive impact on others and communicate openly and directly to individuals or groups at all levels.
• Ability to motivate others to achieve goals and generate confidence whilst respecting and supporting colleagues and team members to reach their full potential.
• Ability to exert influence upwards by developing and maintaining relationships at a Senior Manager level.
• Ability to identify current and future talent to contribute to business success.
• Display technical leadership and encourage it within others.
• Ability to manage time effectively and direct others towards the same standards.
• Ability to translate strategic objectives into everyday activity and guide and motivate others to do the same.
• Comfortable with highly numeric applications.
• Demonstrates intellectual rigour, possesses relevant abilities and is able to pick up new skills quickly.
• Able to solve complex problems, participate in continuous improvement, adapts the ideas of others.
• Demonstrate a proactive approach, getting things done, demonstrates accountability & ownership, prioritizes own workload.
• Ability to apply learned skills, awareness beyond immediate area/role.
• Able to work well under pressure, flexible, positive & focused during times of change.
• Works well with others and actively contributes towards team objectives.

Job Type: Full-time

Pay: RM6, RM7,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• How much is your expected salary?
• How much notice are you required to give your current employer?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• IT support: 5 years (Preferred)
• managerial: 1 year (Preferred)
• POS system: 3 years (Preferred)
• Network & Security: 3 years (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)
• Bahasa Malaysia (Preferred)

Work Location: In person