CMDB Administrator
6 hours ago
Job Title: CMDB Administrator (ServiceNow)
Level: L2 (3–5 years experience)
Job Description
We are seeking a CMDB Administrator to support our client in banking industry, in managing and maintaining Configuration Management Database (CMDB) operations within the ServiceNow platform. The ideal candidate will have a strong background in configuration management, data integrity, and IT infrastructure awareness across platforms such as OS, network, and storage.
Key Responsibilities
- Manage and execute Technology Obsolescence related activities.
- Maintain and update Configuration Items (CIs) and their relationships within the CMDB.
- Ensure data accuracy, completeness, and consistency through regular reviews and audits.
- Support Discovery, Normalization, and Data Certification processes in CMDB.
- Collaborate with technical teams (OS, Network, Middleware, Storage) to maintain reliable configuration data.
- Develop and maintain VB / Excel Macros for data processing and reporting automation.
- Contribute to continuous improvement of CMDB processes, standards, and documentation.
Requirements
- Bachelor's Degree in IT, Computer Science, or related field.
- 3–5 years of hands-on experience in CMDB Administration or Configuration Management.
- Good understanding of CI data classes, attribute inheritance, and relationship tables.
- Knowledge in ServiceNow CMDB, ITIL processes, and discovery tools.
- Familiar with infrastructure components such as OS platforms, Network, Storage, and Middleware.
- Proficient in VB scripting and Excel Macros.
- Strong analytical skills and attention to detail.
- Excellent communication and coordination skills.
Why Join Us
- Opportunity to work with a global consulting leader on a large-scale banking project.
- Exposure to enterprise-level CMDB and IT infrastructure environment.
- Contract extendable based on performance.
Job Type: Full-time
Pay: From RM6,000.00 per month
Work Location: In person
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