Front Office Assistant

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia UTM HOLDINGS SDN BHD Full time 30,000 - 50,000 per year

Job Description

What you'll be doing

Work Location : Keramat KL

Working hours : 2 shifts

Working days : 6 days

Greeting and Assisting Visitors: Welcoming guests, clients, or customers as they arrive, and providing them with any necessary assistance or information.

Answering Phone Calls: Handling incoming calls, directing them to the appropriate person or department, taking messages, and providing basic information or assistance over the phone

.

Managing Reception Area: Maintaining a tidy and organized reception area, ensuring it presents a professional and welcoming atmosphere.

Scheduling Appointments: Coordinating and scheduling appointments or meetings for staff members, clients, or visitors, and updating calendars as needed.

Handling Correspondence: Sorting and distributing mail, email, and other correspondence, as well as responding to routine inquiries or forwarding them to the relevant parties.

Data Entry and Record-keeping: Entering and updating data in databases or systems, maintaining records, and filing documents as needed.

Assisting with Administrative Tasks: Providing support to other administrative staff or departments with tasks such as photocopying, scanning, faxing, and typing documents.

Handling Payments: Processing payments, issuing receipts, and managing cash transactions as required.

Providing Information and Assistance: Offering information and assistance to clients, visitors, or staff regarding office procedures, services, or general inquiries.

Coordinating Facilities: Arranging for maintenance or repairs of office equipment, coordinating with cleaning staff, and ensuring the office environment is safe and functional.

Assisting with Special Projects: Supporting special projects or events as needed.

Maintaining Security: Monitoring access to the premises, ensuring only authorized individuals enter, and following security protocols to safeguard company assets and personnel.

A Front Office Assistant plays a crucial role in creating a positive first impression for visitors and providing essential support to ensure the efficient operation of the office or organization. Adaptability, strong communication skills, attention to detail, and a customer-focused approach are essential for success in this role.

What we're looking for

Previous experience in a front office or customer service role within the hospitality industry

Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

Excellent problem-solving and critical thinking skills to handle guest inquiries and issues

Proficient in using office equipment and computer software, including word processing and spreadsheet applications

Flexible and adaptable, with the ability to work in a fast-paced environment

A commitment to delivering outstanding customer service and exceeding guest expectations

Candidate must able to work 6 days per week, on weekends & PH

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