Customer Service Executive

15 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Sdn Bhd. Full time 30,000 - 60,000 per year

About the role

We are seeking a talented and customer-focused Customer Service Executive (Mandarin Speaking) to join our dynamic team at Wealth Mastery Academy Sdn Bhd. Based in Kuala Lumpur, this full-time position will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

  • Respond to customer inquiries and concerns in a timely and professional manner, ensuring a positive customer experience
  • Resolve customer issues and complaints effectively, using your strong problem-solving skills
  • Provide accurate information about our products and services to customers
  • Collaborate with cross-functional teams to ensure seamless customer support
  • Maintain detailed records of customer interactions and follow up as needed
  • Continuously seek ways to improve customer satisfaction and identify opportunities for process improvements
  • Provide on-site support for training courses when required.

What we're looking for

  • Minimum 1-2 years of customer service experience, preferably in a call centre or similar customer-facing role
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  • Proficiency in both English and Mandarin, with the ability to communicate fluently in both languages
  • Strong problem-solving and decision-making skills, with a focus on delivering exceptional customer service
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Commitment to providing a high level of customer satisfaction and a genuine passion for helping others
  • Willing to work on weekends when training courses are scheduled or required.

What we offer

At Wealth Mastery Academy Sdn Bhd., we are committed to creating an engaging and rewarding work environment for our employees. We offer a comprehensive benefits package, including:

  • Competitive salary and performance-based bonuses
  • Opportunities for career development and advancement
  • Supportive company environment
  • Company discount

Join our team and be a part of our exciting journey as we continue to grow and serve our customers better.

About us

Wealth Mastery Academy Sdn Bhd. is a leading provider of training education and wealth management solutions in Malaysia. Our mission is to empower individuals and families to achieve financial freedom and security through our innovative programs and personalized advisory services. With a strong focus on customer satisfaction, we are committed to delivering exceptional service and helping our clients reach their financial goals.

Apply now to become our next Customer Service Executive (Mandarin Speaking)

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