Operations Manager

17 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia TDOX Clinic Full time 80,000 - 120,000 per year

Key Responsibilities

  • Oversee daily clinic operations to ensure smooth, efficient, and professional service delivery across all departments.
  • Lead, coach, and develop front-desk, therapists, and support staff to meet service standards, sales targets, and operational KPIs.
  • Develop, implement, and maintain SOPs and workflows for the entire patient journey, including: Walk-in and appointment booking, Pre-treatment preparation and treatment delivery and Post-treatment follow-up.
  • Medical tourism coordination: airport pickup, accommodation, transfers, and special requirements.
  • Monitor adherence to SOPs and continuously improve processes based on feedback and operational metrics.
  • Ensure a premium, 5-star patient experience across all touchpoints.
  • Manage inventory, stock usage, ordering, and expiry monitoring.
  • Partner with sales and medical teams to support promotions, campaigns, upselling, and customer retention initiatives.
  • Prepare monthly operational reports and proactively present insights, trends, and recommendations to management team.
  • Conduct PowerPoint presentations and clinic tours for visitors, investors, VIP clients, and overseas patients.
  • Assist in planning and execution of events, whether in-house or jointly organized with external partners, including coordination of logistics, staff, and guest management.
  • Ensure clinic cleanliness, organization, and presentation reflect premium service standards.

Requirements

  • Fluent in English and Mandarin (spoken and written) — essential for patient interaction, staff communication, and management reporting.
  • Diploma/Degree in Business, Operations, Hospitality, Healthcare, or related field.
  • 3–5 years of operational or managerial experience in wellness, aesthetics, healthcare, retail, hospitality, or medical tourism.
  • Strong leadership, people management, and communication skills.
  • Customer-centric mindset with problem-solving and service recovery capabilities.
  • Experience in creating, implementing, and monitoring SOPs.
  • Proficient in Aoikumo system for scheduling, CRM, POS, inventory, reporting, and staff management.
  • Organized, proactive, and able to manage multi-disciplinary teams in a fast-paced environment.
  • High integrity and professionalism in handling customer information and clinic operations.

Benefits

  • Annual performance bonus
  • Staff treatment and service discounts
  • EPF, SOCSO, and EIS contributions
  • Training sponsorship and certification support
  • 5-star, modern office environment
  • Supportive, harmonious team culture
  • Walking distance to Monorail and LRT/MRT
  • Maternity leave (where applicable)

Job Type: Full-time

Pay: RM6, RM10,000.00 per month

Work Location: In person

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