Executive (Coordinator)

Job Description Position Title: Junior Executive (Coordinator)

Department: Data & Tariff

The Junior Executive is responsible for supporting daily operations within the Data & Tariff Department. The role covers registration requests, inquiry handling, circulation issuance, maintenance tasks, general tariff purchasing activities, and various ad-hoc duties to ensure accurate and efficient departmental workflow.

Key Accountabilities Registration Requests

• Register new service orders, new LDC sectors, new suppliers (local agent areas), and city names.
• Ensure all registrations are completed accurately and on time.

Inquiry Handling

• Respond to inquiries from Sales, Operations, and Quotation departments relating to:
• Supplier information
• Event information
• Photos
• Tariff checks
• Tariff assignments
• Ensure timely and accurate responses to support internal teams.

Circulation Issuance

• Issue circulations for:
• Tariff updates for POI, trains, cable-car, cruise, restaurants, human services, and transfers
• Events such as marathons, strikes, races, and traffic restrictions
• Service interruptions
• Special exhibitions
• Service tight information
• Supplier and office operating hours
• Natural disasters and terrorist attacks
• Ensure all circulations are released timely with correct information.

Maintenance Tasks

• Maintain and update:
• Service orders
• Databases as per Network Office (NWO) updates
• Tariffs
• Supplier information
• Google Calendar (national holidays)
• Ensure all systems and records remain accurate and up to date.

General Tariff Purchasing (Annual Task)

• Coordinate with Network Offices (Japan & Asia markets) to manage annual tariff purchasing tasks.
• Communicate deadlines, monitor progress, verify tariff inputs, prepare comparison sheets, update LDC sheets, and liaise with Sales Offices.
• Obtain approval from Sales Headquarters and release source data and related circulars.
• Ensure completion of the full tariff cycle within required deadlines.

Other Responsibilities

• Handle tour message checks and pick-up tasks.
• Undertake ad-hoc assignments from the Manager.
• Prepare announcements and presentations for Quotation morning meetings.
• Prepare accident checklist documents and coach information.

Job Context

The Data & Tariff Department is a centralized function responsible for managing and storing travel information. The department handles service order registrations, source data, city name updates in the Oscar system, and responds to inquiries from Sales and Operations directed to Network Offices (NWO) or Local Agents (L/A).

Communications & Working Relationships

Internal: Sales, Operations, Quotation Department, Network Offices

(Data & Tariff serves as a key information bridge across these departments and supports global markets.)

External: Local Agent suppliers

(For countries not covered by NWO, the department liaises directly with local agents to obtain updated details.)

Frameworks, Boundaries & Decision-Making Authority

• Work is governed by company policies, departmental SOPs, and the delegation of authority framework.
• Major decisions or exceptions are escalated to the Team Leader or Manager.

Qualifications, Experience & Skills

• Diploma or Degree in any field (Advantage: Tourism background).
• Fresh graduates are encouraged to apply (tourism experience is a plus).
• Good English writing and communication skills.
• Basic computer skills; familiarity with Microsoft Office or Google Workspace (Docs, Sheets).

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3, RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Are you currently employed?
• What is highest qualification?
• What is your expected salary?
• How many years of working experience do you have?

Work Location: In person