sales admin

2 days ago

Kampung Kepayang, Perak, Malaysia Southern Concrete Sdn Bhd Full time 25,000 - 35,000 per year
1. Sales Support
  • Prepare and issue accurate customer quotations based on product specifications, pricing, sizes, and customer requests.
  • Ensure quotation details are correct (product type, code, size, quantity, price, terms, and validity).
  • Assist Sales Executives with follow-ups on quotations and approvals.
  • Update customer records, quotation logs, and sales databases.
2. Quotation Preparation Expertise – Mandatory
  • Create quotations quickly, professionally, and without errors.
  • Understand product codes, pricing structure, sizes, specifications, and delivery terms.
  • Verify product availability and lead time with Production before finalizing quotations.
  • Adjust quotations based on customer requirements or Sales Executive instructions.
  • Maintain proper filing for all quotations (softcopy & hardcopy).
  • Must be able to calculate totals, discounts, and rates accurately.
3. Customer Service
  • Handle customer enquiries via phone, WhatsApp, and email.
  • Provide basic price information, product details, and quotation status updates.
  • Assist in resolving customer issues and escalate when needed.
  • Maintain a positive and professional customer experience at all times.
4. Order & Document Processing
  • Process customer orders after quotation approval.
  • Coordinate with Production to confirm stock availability and product readiness.
  • Coordinate with Logistics for delivery arrangements based on confirmed orders.
  • Prepare simple reports for Sales Executives or Management.
5. Internal Coordination
  • Work closely with Sales Executives, Production, Logistics, Admin, and Accounts.
  • Provide data and documents required for invoicing (when needed).
  • Support the Sales Department in general administrative tasks.

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