customer experience manager

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia She Dazzle Full time 24,000 - 48,000 per year

  • Monitor sales transaction for all platform to ensure accurate with finance statement.

  • Lead, coach, and manage the customer experience team to deliver exceptional service and meet sales targets.

  • Analyze customer feedback and implement initiatives to improve service quality live studio and boutique performance.

  • Oversee boutique and live studio floor operations, including cleanliness, layout and customer engagement.

  • Ensure proper inventory management, including stock movement, stock takes and accurate reporting.

  • Coordinate stock replenishment and transfers between stores and HQ.

  • Monitor product performance and customer demand to optimize stock availability.

  • Ensure boutique and live host staff follow SOP for stock receiving, tagging, and display.

  • Collaborate with logistics and warehouse teams to ensure timely stock delivery.

  • Handle high-level customer complaints and service escalations professionally.

  • Prepare and present reports on customer experience metrics and inventory performance.

  • Liaise with third parties on operational improvement matters and the resolution of related issues.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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