Application Support Engineer
3 days ago
Job Description
Responsibilities:
- Provide software application support to end users, including training, documentation, troubleshooting, etc.
- Consult with the software development team, internal users, and clients to improve application performance.
- Analyze and understand the company's process flow and suggest improvements to software application functionality to better fit business processes.
- Documenting user and/or business process requirements.
- Managing and making sure that various software servers and/or services are up and running.
- Establishing the root cause(s) of application errors and/or bugs, and escalating serious issues to the software development team.
- Monitoring and identifying areas of software performance metrics that can be improved.
- Keeping records of application software releases, configurations, and scheduling software releases and/or updates.
- Handle system data alteration requests by users or other business units.
Requirements:
- A degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- Fresh graduates are encouraged to apply.
- Experienced in SQL query for updating data is a plus.
- Able to prepare detailed software manuals, training materials, and business processes.
- General knowledge in software system security, including desktop, mobile, and web apps.
- General knowledge in managing Linux server, and web hosting engines (Apache, Nginx, etc) is preferable.
- General knowledge in some of the back-end and front-end programming languages, and frameworks is preferable.
- Basic knowledge in network configurations, DNS, domain names, etc
- Meticulous in documenting, organizing, storing, and keeping sensitive information safe.
- Great attention to detail and troubleshooting skills.
- Good communication skills.
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