Application Support Engineer
7 hours ago
Job Responsibilities:
- Manage and resolve support tickets using platforms such as Salesforce and Jira Service Management.
- Investigate and analyze incidents, perform root cause analysis, and carry out routine application maintenance.
- Monitor and ensure optimal application performance using tools like Splunk, New Relic, and Kibana.
- Collaborate effectively with end-users, internal teams, and external vendors to ensure timely and accurate issue resolution.
- Contribute to knowledge base and process improvement for enhanced support efficiency.
Job Requirements:
- Degree, Diploma, or formal training in IT, Computer Science, or Information Systems.
- Strong problem-solving, analytical, and communication skills.
- Team player with the ability to work independently.
- Hands-on experience with ticketing systems and monitoring tools is an advantage.
- Basic scripting skills for automation (Windows / Linux).
- Eager to learn new technologies and adapt in a fast-paced environment.
- 5-day work week, rotating 24/7 shift based on schedule.
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