AP Helpdesk

Japanese speakers

Location: Selangor, Malaysia

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Key Responsibilities

Operational Orientation

• Be first point of contact for internal and external customers and ensure resolution for all inquiries from purchasing to payment as per agreed SLA.
• Responsible to internal and external stakeholders for RTP inquiries via Service-Now tools.
• Work closely with buyers, invoice processors and payment processors to achieve agreed SLA
• Perform payment verification by verifying the invoice and banking details before payment are presented to payment authorizers.
• Manage the key supplier's account to ensure there is no discrepancy.
• Prepare KPI report, analyze root cause and define action plans.
• Maintain documentation in accordance to accounting principles and internal controls.
• Drive continuous improvement and standardization initiatives.
• Being trained on SOX controls and accountable for documentation of processes and controls.
• Ensure compliance with SOX and company policies and procedure.
• Assign as a trainer/buddy to a new joiner and provide training to new supplier and implement regular training.
• Perform bank application and system access for new joiner of payment team when necessary.
• Participate in global or regional projects and CI projects as requested by superior.
• Consistently review existing processes and drive continuous improvement initiatives/activities.
• Ensure all DTP are updated upon the process changes.
• Provide support for audit when necessary.
• Perform other tasks assigned by manager.

Qualifications & Experience

• Education: Diploma/Degree in Accounting or equivalent field
• Minimum 2-3 years working experience in shared service environment handling purchasing and accounts payable and customer service fields.
• Experience in using Service Now/ SAP (preferred) / ERP system/JDE system, Buysmart (Preferred)
• Strong customer-oriented mindset.
• Good coaching, communication and interpersonal skills.
• Diligent, meticulous, organized and good attention to details.
• A team player with strong analytical and problem-solving skills.
• Proficient in Word, Excel and PowerPoint.
• Must be able to take direction but also work independently and professionally.
• Experience in handling projects / transition will be added advantage
• Time management and organizational skills

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.