E-Commerce Operation Executive

16 hours ago

Petaling Jaya, Selangor, Malaysia Hebe Beauty Style Malaysia Full time 40,000 - 60,000 per year

E-Commerce Operation Executive (Store)

Job Responsibilities:

  • Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
  • Process customer orders, ensuring timely and accurate fulfillment.
  • Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
  • Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.
  • Collaborate with the marketing team to support promotions, campaigns, and product launches.
  • Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.
  • Support the creation and analysis of sales performance reports and metrics.
  • Identify and escalate any operational issues to senior management for timely resolution.
  • Assist in improving internal processes to optimize efficiency and productivity.
  • Work closely with internal and external stakeholders including Brands owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.
  • Any other tasks and projects as assigned by the superior/Company.

Job Requirements:

  • Minimum 1- 2 years' experience or have relevant experience are encouraged to apply.
  • Diploma / Degree in Ecommerce, Business, Data Analysis or any other related fields.
  • Familiarity with e-commerce platforms and basic data analysis.
  • Good communication skills and a team player.
  • Excellent interpersonal skills, with the ability to collaborate with other departments.
  • Ability to multi-task, and work with cross-functional teams in a fast-paced environment to meet the expected outcomes.
  • Good proficiency in 
    Mandarin
    , 
    Malay
     and 
    English
    . We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

E-Commerce Operation Executive (Affiliate)

Job Responsibilities:

  • Identify and engage potential TikTok creators, influencers, and partners who align with the brand, onboarding them to the affiliate program.
  • Build and maintain strong relationships with TikTok affiliates, providing them with guidance, content ideas, and performance feedback.
  • Work closely with the marketing team to plan and execute TikTok-specific affiliate campaigns that align with brand goals and drive engagement.
  • Monitor affiliate performance on TikTok, analyze metrics (e.g., clicks, conversions, engagement rates), and implement strategies to improve performance.
  • Collaborate with TikTok affiliates to create engaging content that drives traffic and conversions, supporting them with promotional materials when necessary.
  • Keep up-to-date with TikTok trends, competitors, and industry movements to enhance the affiliate strategy and keep the brand relevant on the platform.
  • Any other tasks as assigned by superior/company.

Job Requirements:

  • Bachelor's degree or higher, preferably in Marketing, Digital Media, or a related field.
  • Candidates with experience in micro-commerce, social e-commerce, or community operations are preferred.
  • Outgoing and extroverted personality (E-type), enjoys communication, has a strong sense of goal orientation, and is proactive in reaching out to influencers.
  • Proficiency in data analysis and tracking tools.
  • Strong knowledge of TikTok platform, trends, and analytics.
  • Fluent in
    English, Mandarin and Bahasa Melayu
    . We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

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