Senior Merchant Service

7 hours ago

Sungai Petani, Kedah, Malaysia AEON Credit Service (M) Bhd Full time 90,000 - 120,000 per year

About the role

We are seeking a dynamic and customer-oriented Senior Merchant Service Executive to join our team at AEON Credit Service (M) Berhad in Sungai Petani, Kedah. In this full-time role, you will be responsible for establishing and maintaining strong relationships with our merchant partners, ensuring they receive exceptional service and support.

What you'll be doing

  • Proactively engaging with existing merchant partners to understand their needs and provide tailored solutions
  • Acquiring new merchant partners by identifying and pursuing promising leads in the local market
  • Negotiating and closing merchant partnership agreements to expand our network
  • Providing on-site support and training to merchants on the effective use of our services
  • Resolving any merchant queries or concerns in a timely and professional manner
  • Monitoring merchant performance and identifying opportunities for growth and cross-selling
  • Collaborating with the sales and marketing teams to develop and implement targeted campaigns
  • Maintaining detailed records of all merchant interactions and transactions

What we're looking for

  • Minimum 2 years of experience in a sales or account management role, preferably in the financial services or retail industry
  • Strong interpersonal and communication skills, with the ability to build rapport and negotiate effectively with merchants
  • Excellent problem-solving and customer service skills, with a focus on delivering exceptional client experiences
  • Familiarity with financial products and services, as well as the ability to understand and explain complex terms and conditions
  • Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
  • A passion for sales and a proven track record of meeting or exceeding targets
  • A valid driver's license and the ability to travel within the local region as needed
  • Being able to converse in Mandarin and Hokkien is an added advantage

What we offer

At AEON Credit Service (M) Berhad, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary and performance-based bonuses, we offer a range of benefits, including:

  • Comprehensive health and life insurance coverage
  • Opportunities for career development and advancement
  • Optical and dental claim

About us

AEON Credit Service (M) Berhad is a leading provider of consumer financing solutions in Malaysia. With a strong reputation for innovation and customer-centric service, we have been empowering individuals and businesses to achieve their financial goals for over 25 years.

If you are excited about the prospect of joining our dynamic team, we encourage you to apply now.

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