Telesales Manager, Bancassurance

13 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 80,000 - 120,000 per year

About the Role

Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.

Responsibilities:

Sales Management

  • Manage daily sales performance and ensure achievement of targets.
  • Conduct daily huddles to review progress, share best practices, and close performance gaps.
  • Maintain conversion rates above industry and internal benchmarks.
  • Review daily sales activities to identify coaching needs and provide direction.
  • Ensure accurate and timely submission of all sales reports and productivity data.

People and Process Management

  • Provide leadership, guidance, and career mentoring to Telesales Executives.
  • Conduct regular training and coaching sessions to enhance team capabilities.
  • Motivate and drive the team to consistently meet or exceed sales goals.

Business Development

  • Stay informed of competitor activities and industry best practices to enhance business growth.

Qualifications

  • Minimum 2–3 years of experience in Telesales or sales team management.
  • Proven ability to lead and motivate a sales team.

Required Skills

  • Strong leadership and communication skills.
  • Excellent coaching and people management abilities.
  • Analytical mindset with focus on performance improvement.
  • Results-driven and adaptable in a dynamic sales environment.

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