WFH Customer Service Executive

11 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Thrive Tech Solution Full time 30,000 - 60,000 per year

What You'll Be Doing:

  • Serve as the first point of contact for customer inquiries related to BO software functionalities and issues.
  • Provide timely, accurate, and professional responses via chat, email, or ticketing systems.
  • Troubleshoot user issues and escalate complex problems to technical teams when necessary.
  • Log, track, and manage support tickets to ensure resolution within agreed SLAs.
  • Assist clients with system navigation, feature explanation, and minor configuration support.
  • Work closely with AM(Account Manager) and BD (Business Development) teams to follow up on bugs, enhancement requests, or service outages.
  • Maintain updated documentation and knowledge base articles for user self-service.
  • Collect customer feedback and provide insights to the product and operations team for continuous improvement.

Who We're Looking For:

  • At least 1 year of experience in customer service or IT support.
  • Basic understanding of back office systems or workflow tools is an advantage.( (e.g., admin panels, CRM, risk or payment dashboards).
  • Familiarity with online gaming, fintech, or SaaS platforms.
  • Flexibility to work 24/7 shifts or weekends (as needed), night shift no need to go back office.
  • Basic understanding of back-office operations or workflow systems is a plus.
  • Strong problem-solving and communication skills.
  • Able to multitask and manage priorities in a fast-paced environment.
  • Comfortable using ticketing systems, CRM platforms, and remote support tools.
  • Proficient in English and Mandarin , additional languages are an advantage.
  • Candidates fluent in mandarin are preferred as the role requires the candidate to deal with mandarin speaking clients.

What We Offer:-

  • Competitive salary package.
  • Night shift allowance
  • Monthly performance-KPI reward.
  • EPF, SOCSO, and EIS contributions.
  • Annual Leave, Medical Leave, and paid Public Holidays.
  • Medical, Dental, Optical Coverage.
  • WFH- After Confirmation.
  • Provided training
  • Supportive, collaborative, and multicultural work environment.
  • Opportunities for promotion and internal career development.
  • Team building activities, festive celebrations, and employee engagement programs.

  • WFH Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Thrive Tech Solution Full time 30,000 - 40,000 per year

    What You'll Be Doing:Serve as the first point of contact for customer inquiries related to BO software functionalities and issues.Provide timely, accurate, and professional responses via chat, email, or ticketing systems.Troubleshoot user issues and escalate complex problems to technical teams when necessary.Log, track, and manage support tickets to ensure...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gogoprint Pte. Full time 30,000 - 40,000 per year

    Job description Gogoprint, Asia Pacific's leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers. You are going to join the customer service team which ensures the customers have a smooth journey with us. This includes:Answering customers through emails, Whatsapp, Facebook and...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Services Full time 4,000 - 4,800 per year

    Customer ServicePinnacle Business Services Sdn BhdPinnacle is expanding As a leading customer support solutions provider, we're partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.We're looking for a Customer Service Executive (Mandarin Speaker) who is...

  • Customer Service Executive| WFH| Up to 4.5k

    10 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Engicore System Full time 30,000 - 60,000 per year

    Respond promptly to customer inquiries via phone, email, or in person.Provide accurate information on banking products, accounts, loans, and services.Assist customers in resolving issues related to transactions, account access, and banking procedures.Identify customer needs and cross-sell relevant bank products and services.Maintain detailed records of...

  • 中文 Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Malaysia Full time 40,000 - 60,000 per year

    Job description:Identify and escalate issues appropriately.5-day work week with 24/7 rotational shiftsAre able to work on-site for the first 3 months (training & probation)WFH option providedPrefer live chat communication only — no phone calls, just meaningful digital interactionsAbility to work independently, especially when working from homeAt least one...

  • customer service executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TS Law Group Full time 320,000 - 456,000 per year

    1) Customer Service Executive / Senior ExecutiveLocation: Site-based (Mon–Fri, 8:30 AM – 5:30 PM)Responsibilities:Manage vacant possession and handover processes efficiently.Handle defect management, including tracking, coordination, and follow-up.Coordinate with stakeholders such as owners, project teams, and main contractors.Respond to homeowner...

  • Post-Sales Customer Service WFH

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia THINK ACADEMY INTERNATIONAL EDUCATION SDN BHD Full time $30,000 - $60,000 per year

    Job Title: Remote Student Advisor (Post-Sales Customer Service)Job type:contract 40 hours/week; 5 days/week, 8 hours/day (flexible shifts between Sat–Mon + 2 weekdays; 11:00 PM – 7:00 AM )Location:RemoteIntended Start Date:ASAPWho We Are:Think Academy US ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qboyd software solutions Full time 10,000 - 20,000 per year

    Position: Customer Service Executive (Voice & Non Voice)Location: Puchong KLDuration: 18 Months ContractExperience :As per JDLanguage : English and Bahasa Malay ( Mandarin or Tamil is an added advantage.)Preferable from Banking and financial The Customer Service Executive is responsible for providing excellent support to customers through phone, email, live...