Team Leader

11 hours ago


Petaling Jaya, Selangor, Malaysia DM Mobile Telecommunications SDN BHD Full time 20,000 - 108,000 per year

Key Responsibilities

  • Lead, guide, and motivate telesales agents to achieve sales KPIs.
  • Monitor daily call activities, performance, and sales pipeline.
  • Conduct briefings, coaching, and performance evaluations.
  • Ensure strict adherence to bank policies and regulatory compliance.
  • Train agents on product knowledge, scripts, and sales skills.
  • Support sales campaigns and improve team results.
  • Handle escalated customer issues professionally.
  • Prepare performance reports and KPI updates for management.
  • Work with operations, quality, and compliance teams to enhance processes.

Requirements

  • Diploma/Degree in any field.
  • 2–3 years telesales experience, preferably in banking and finance background.
  • Experience leading or supervising a sales team.
  • Good understanding of banking products (credit cards, loans, etc.).
  • Strong communication, coaching, and analytical skills.
  • Target-driven with strong compliance awareness.

Job Types: Full-time, Permanent

Pay: Up to RM9,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person


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