Team Leader
11 hours ago
Key Responsibilities
- Lead, guide, and motivate telesales agents to achieve sales KPIs.
- Monitor daily call activities, performance, and sales pipeline.
- Conduct briefings, coaching, and performance evaluations.
- Ensure strict adherence to bank policies and regulatory compliance.
- Train agents on product knowledge, scripts, and sales skills.
- Support sales campaigns and improve team results.
- Handle escalated customer issues professionally.
- Prepare performance reports and KPI updates for management.
- Work with operations, quality, and compliance teams to enhance processes.
Requirements
- Diploma/Degree in any field.
- 2–3 years telesales experience, preferably in banking and finance background.
- Experience leading or supervising a sales team.
- Good understanding of banking products (credit cards, loans, etc.).
- Strong communication, coaching, and analytical skills.
- Target-driven with strong compliance awareness.
Job Types: Full-time, Permanent
Pay: Up to RM9,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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